Though designed to enhance customer experiences, post-service customer surveys might actually harm a business’s relationships with consumers, according to new research by Rice University professors. The research team found that customers who partici…
A reasonable defense against an airborne anthrax attack requires more aggressive action by the U.S. government than now planned, says a new study from Stanford Universiy. The government is relying too heavily on biosensors to pinpoint an anthrax attack and not doing enough to get large quantities of drugs and medical personnel to affected areas within hours, says the team at Stanford University’s Graduate School of Business.